Sample Service Level Agreement For Printing Services

There`s nothing you can`t print! The work that we cannot produce in our own home (e.g.B. long-term lithographic prints) is taken care of by an executive of the print suppliers approved by Design & Print Solutions, selected after quality assurance and a call for tenders. This ensures that they can provide good quality, service and good value for money. The following services are provided by Ricoh to UW: Ricoh Customer Call Center is busy responding to live customer service requests 24/7, including holidays. Service and delivery orders are executed between 8:00.m and 17:00.m. From Monday to Friday, except recognized holidays. Calls received after the closing of the transaction are only used for the purpose of customer placement and/or delivery request. Telephone support is only available between 8:00.m and 17:00.m. From Monday to Friday.In, customers have the option to make service calls electronically via the web, fax and 24×7 voicemail. The purpose of this Service Level Agreement (“SLA”) is to formalize an agreement between the University of Washington (the University or UW) and Ricoh USA, Inc. (“Ricoh”) to provide equipment, consumables, and support services at certain levels of support. Ricoh Service Technicians respond to an average quarterly response time of four (4) hours for all customer service calls located 30 (30) miles from a Ricoh Service Center and eight (8) hours for all customer calls located thirty-one (31) miles or more from a Ricoh Service Center. The service is available between 08:00.m and 17:00 .m.

Monday to Friday without public holidays. Print Services offers the highest quality of services…

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